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Covid poses "greatest threat to mental health since the second world war." Learn more about how we're supporting people during this challenging time.

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Covid poses "greatest threat to mental health since the second world war." Learn more about how we're supporting people during this challenging time.

Depression & anxiety group therapy beginning 9th May (morning and evening sessions available). Click here for more information.

What's Counselling Like?

If you are here, you may be feeling curious, unsure, or quietly wondering whether counselling could be helpful for you. Many people arrive at this point without a clear sense of what counselling involves, or what it might feel like to sit in a room and talk to someone they do not yet know. There is no obligation to decide anything now. For some people, simply understanding the process is a helpful first step.
Book Initial Consultation

Calm, non-judgemental space

In-person and online sessions

Professional, accredited counsellors

Flexible appointment options

A supportive conversation

What's counselling like?

At its core, counselling is a confidential conversation with a trained therapist, focused on you, your experiences, and what feels important in your life.

Counselling is not about being judged, analysed, or told what to do. It is not about fixing you or forcing you to talk about things before you are ready. Instead, it is a space where you are listened to carefully, where your experiences are taken seriously, and where you can begin to make sense of what you are carrying.

Many people worry they will need to explain everything clearly or have the right words. In reality, counselling often begins with uncertainty, pauses, and working things out together.

The first step

Your first session, the Initial Consultation

It's normal to wonder what you are about to get yourself into. Making that first step to go for counselling is a courageous step. Nerves, anxiety, fear, excitement, hope and many other feelings might be floating around. What will my counsellor be like? Will they understand how I'm feeling? So what should you expect in your first therapy session?

Your first session with the therapist will be different from future visits. The initial visit is an opportunity for you and your therapist to get to know each other and plan ahead.
Listen to your story and perhaps learn about what has brought you to counselling
Outline your goals and what you'd like to get from therapy
It may sound boring, but there will be some paperwork to fill out. Don't worry, you're not signing away your life
Strategise and plan ahead for the next couple of sessions
Arrange date and time for the next appointment
What usually happens

What happens in a typical counselling session

A counselling session usually involves talking with your therapist about whatever feels most relevant for you that day. This might include current stresses, ongoing worries, past experiences, or feelings that are difficult to name.

Your therapist may ask gentle questions, reflect back what they notice, or help you slow things down so you can explore your thoughts and feelings more clearly. You set the pace. Silence is allowed. You are not expected to share everything at once.

Over time, sessions often help people notice patterns, gain new perspectives, and feel more able to respond to situations rather than feeling overwhelmed by them.

Life's challenges

What counselling can help with

Individuals come to therapy for many different reasons. Sometimes it may feel as if life isn't making any sense. You may feel stuck or confused, lost or powerless and disengaged from yourself or those around you. Talking to friends and family may not always be the best option, and you can find yourself feeling very much alone with how you are feeling. Our team can support you through the various challenges:

Bereavement & grief
Anxiety & depression
Eating disorders
Low self-esteem
Anger management
Family & other relationships
Past trauma
Abuse (sexual, physical or emotional)
Gender or sexual identity
Post-traumatic stress (PTSD)
Self-harm & suicidal feelings
Young people and children
Personal development
Social anxiety
Work-related issues
Starting where you are

You do not need to have it all worked out

It can be helpful to know what counselling does not expect of you. Counselling is a collaborative process, and you remain in control of what you share and how you use the space.

You do not need a diagnosis
You do not need to know exactly what is wrong
You do not need to talk about anything before you are ready
You do not need to continue if it does not feel right for you
You do not need to be “good at talking”
a personalised approach for every client

How does therapy work?

Face-to-face or online

You can meet with your therapist at our Walsall clinic, online via our video portal or a blend of both. Whether you're local or not, our team can help.

Book the initial consultation
For most people, this step is the hardest. You're not crazy. You haven't failed. Seeking therapy is not an admission that you're weak.
Attend your first appointment
The initial consultation is a "finding out" pre-therapy meeting where you tell us about your situation and what you would like to address.
Investing in Your Well-Being

Prices

We know that starting counselling is a big step, and we want the process to feel as simple and stress-free as possible. That’s why we’re upfront about our fees, with no hidden costs or surprises. Your journey begins with an Initial Consultation (priced slightly lower than a standard session). It gives us a chance to really listen, understand what you’re going through, and shape the support around your needs.

We also believe that cost shouldn’t be a barrier to getting help. That’s why we’ve partnered with organisations like NHS Talking Therapies Plus and Being You Therapy to offer additional support where needed. If finances are a concern, just let us know when you get in touch. We’ll do our best to find a solution that works for you.

Discounts when you purchase 8 or 12 sessions in advance
15% reduction for all students
Support available through partner schemes like NHS Talking Therapies Plus and Being You Therapy
HELPING YOU TO BE THE BEST VERSION OF YOURSELF

Frequently asked questions

What kind of problems can counselling help you with?

People find counselling helpful for different reasons including, but not limited to,

  • Abuse
  • Addiction
  • Anger
  • Anxiety and stress
  • Bereavement and loss
  • Carer responsibilities
  • Depression
  • Divorce
  • Eating disorders
  • Family issues
  • Health issues
  • Identity issue
  • Major life changes
  • OCD (obsessive-compulsive disorder)
  • Phobias and fears
  • Redundancy and work issues
  • Relationship difficulties
  • Sexuality
  • Trauma
  • Violence
  • Worry
Will the counsellor give you advice?
Your counsellor is not there to give you advice, tell you what to do or judge you in any way. The aim of counselling is to help you come to your own decision(s) because only you know how you feel in any given situation.
What if I miss a scheduled appointment?
We appreciate life can throw unexpected curveballs. If you're unable to attend, please let us know at the earliest opportunity. However, if you don't provide a minimum of 48 hours notice, you'll be charged at the session's full rate.
What happens during the initial assessment?

It will usually start with quite boring admin, like filling in the necessary forms with your personal details. We'll also ask you to talk a bit about why you're coming to counselling and what you hope to get out of it.

Additionally, initial assessments are a chance for you to check if we're the right fit for you. You might want to ask:

  • What's the waiting time?
  • What type of counselling do you offer?
  • What will a typical session be like?
  • Can you offer evening/weekend appointments?
  • Can I see a male/female counsellor?

It may be worth writing your questions down and bringing them with you; it's easy to forget them once you're actually in there.

What is CBT?

Defined by the NHS, "Cognitive behavioural therapy (CBT) is a talking therapy that can help you manage your problems by changing the way you think and behave."

It is one of the most effective treatments for conditions where anxiety or depression is the main problem. It is the most effective psychological treatment for moderate and severe depression and can be as effective as antidepressants.

However, it can also be used to treat several other mental health challenges. For more information about how CBT works, click here to visit NHS online.

What's the difference between talking to a friend and talking to a counsellor?

Sometimes talking to a friend can be helpful, and counsellors often encourage clients to speak with their family and friends. However, there are some disadvantages to using friends as your only confidants and support. Learn more about the differences between talking with your counsellor and a friend.

How soon will I start to notice things getting better?
Although it will probably take a little while for you to experience recovery from the problems that led you to seek out treatment, you'll likely notice some improvements early on.

Many clients will notice some gains in their general sense of wellbeing after just a few sessions. These early improvements may include increased hope and optimism, the relief that comes from sharing your challenges, and knowing that there is a way to overcome them.

Although these early gains are a good sign, they do not always signify lasting change. It typically takes continued sessions and effort to notice a more enduring reduction in your symptoms and for things to get back to normal in your life (i.e., at work or school, with family and friends).
Is everything I say confidential?
All information disclosed in therapy sessions is treated as confidential. However, there are specific instances in which it may be necessary to breach confidentiality. These are very rare, and we will discuss them in your first session. We will, wherever possible, inform you before taking this action.
Be the best version of you
Our mission is to enable this
Online & COVID-19 friendly
Book your first appointment
Fast and secure payments
We help individuals who are struggling to manage life’s challenges by providing therapeutic support to be the best version of themselves.
Copyright © 2020 Restoration Therapy. All rights reserved.
Be the best version of you
Our mission is to enable this
Online & COVID-19 friendly
Book your first appointment
Fast and secure payments
We help individuals who are struggling to manage life’s challenges by providing therapeutic support to be the best version of themselves.
Developed and managed by Ark Digital Agency.
Copyright © 2020 Restoration Therapy. All rights reserved.
We help individuals who are struggling to manage life’s challenges by providing therapeutic support to be the best version of themselves.
Developed and managed by Ark Digital Agency.
Copyright © 2022 Restoration Therapy. All rights reserved.
We help individuals who are struggling to manage life’s challenges by providing therapeutic support to be the best version of themselves.
Developed and managed by Ark Digital Agency.
Copyright © 2026 Restoration Therapy. All rights reserved.
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